Refund Policy

1. Introduction

Thank you for shopping with us. We strive to ensure that all products delivered meet our quality standards. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are accepted.

By placing an order on our website, you agree to the terms mentioned below.

2. Return Eligibility

A return request will only be accepted under the following conditions:

1. The product has a major manufacturing defect
2. A wrong item has been delivered
3. The product is damaged during transit
4. Size-related issues (only where applicable)

Return requests must be raised within 12 to 24 hours from the time of delivery.

Requests made after this period may not be considered.

3. Non-Returnable Items

Returns will not be accepted under the following circumstances:

1. Used, worn, or damaged products (not caused during delivery)
2. Products without original packaging or tags
3. Customized or made-to-order items
4. Minor color or design variations due to lighting or display differences

4. Return Process

To initiate a return, you must:

1. Contact us via phone or email within the eligible time period
2. Share order details along with clear images/videos of the issue
3. Wait for approval from our team before returning the product

Returns sent without prior approval will not be accepted.

5. Refund Policy

Once the returned product is received and inspected:

1. If approved, the refund will be processed within 5–7 working days
2. Refunds will be credited to the original payment method
3. In case of Cash on Delivery (COD), refunds will be processed via bank transfer

6. Replacement Policy

Where applicable:

1. Replacement will be offered for defective, damaged, or incorrect items
2. Replacement is subject to product availability
3. If replacement is not available, a refund will be processed

7. Cancellation Policy

Orders can be cancelled only before dispatch.

Once the order is shipped, cancellation requests will not be accepted.

8. Shipping Charges

1. Shipping charges (if any) are non-refundable
2. Return shipping may be borne by the customer unless the issue is from our side

9. Limitation of Liability

We are not responsible for delays caused by courier partners or circumstances beyond our control. Our liability is limited to the value of the product purchased.

10. Changes to Policy

We reserve the right to update or modify this policy at any time without prior notice.

11. Contact Information

For any return or refund-related queries, please contact:

Phone: +91 6363056193

Email: info@hygiforge.com

Address:

132/1, 17th Km, Magadi Main Road,

Machohalli Gate, Magadi Main Road,

Bengaluru, Karnataka – 560001, India